Support

We usually reply within two business days (Melbourne time).

Tell us your iPhone model, iOS version and what happened. A screenshot helps.

Common questions

Forest minutes aren’t counting

Make sure Location is set to While Using the App in Settings › Komorebi, and that Precise Location is on. Minutes count only once you’re inside a known forest or park boundary. The status pill on the walk screen shows “Under canopy” when they’re counting.

Does it work without reception?

Yes. The forest map and scores are stored on your iPhone, and walk tracking uses GPS, which doesn’t need mobile data. Searching Apple Maps for places outside the forest database needs a connection.

How do I restore Komorebi+?

Open Komorebi › Journey › Komorebi+ and tap Restore purchases, signed in with the same Apple Account you bought it with.

How do I cancel my subscription?

Open Settings on your iPhone › your name › Subscriptions › Komorebi, then Cancel Subscription. Cancel at least 24 hours before your trial or renewal date to avoid being charged. You keep access until the end of the period you’ve paid for.

Can I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in, and choose Komorebi.

A place is missing or its score looks wrong

Email us the place name and what’s wrong. Scores are calculated from public tree-cover and park data, and we refresh the database regularly.

What is a rest week?

Rest weeks keep your weekly streak alive when you can’t get outside. You earn one for every four weeks you hit your goal, and can hold up to two.

Is there an Apple Watch app?

Not yet. Watch walks and heart rate are planned for a future update.

Walk safely

Stay on marked tracks, check official park alerts before you go, carry water, and tell someone your plans for remote walks. Komorebi is a wellbeing app, not medical advice or a navigation device.